Speaking About Love…

The other day I sent an email out about the expert series I’m a part of all about creating extraordinary love in your life (if you missed that and want that, click here). Some of you have extraordinary love already which is amazing and I’m so happy for you. A lot of you however messaged me back saying how it really hit you just how unhappy you are being single. I hate to see anyone being unhappy in their love life. Frankly, having an amazing husband like I do, is probably one of the single best things that I have going for me. It allows me to be more confident in what I’m doing, who I am serving, it allows me to be proud and bold in my actions in my business and with the decisions that I make to grow my business every year.

I remember when I was single and dating, and I longed for a loving relationship like this so badly. It was on my lines pretty much every day which affected my ability to really work my business the way it needed to be worked. I wasn’t as motivated, I wasn’t as confident, and I wasn’t taking the action steps that I needed to take on a regular basis because of whatever reason. Sometimes I was in a funk, sometimes I was just plain depressed, and sometimes I just felt sorry for myself and didn’t want to talk to anybody copy.

Getting more love in your life as well as money in your business are the two single most important things that I see us entrepreneurs need to focus on, on a daily basis.

This is where my next event comes in… Announcing Love & Money LIVE! 2020 is now open for registration!

Too many people I see however only focus on one or the other, usually it’s the business stuff because they’ve given up on finding love, or they’ve tried dating and “it doesn’t work “. What I like to do is help people focus on both. I have quite a few clients right now who are single and dating and it’s fun to give them advice on what to do and how to navigate the dating world, creating systems so they can meet more people and get to finding the right one faster. It’s also fun to see them seeing some success, and finding people that they have things in common with, have fun with etc.


So, in case you haven’t heard, I run this event every year called Love & Money LIVE! It’s an amazing event where for three days, we focus on both: getting more love in your life and getting more money in your business. Ultimately, it’s about creating the business and life of your dreams. I believe you can design your life however you want if you believe it’s possible. Love & Money LIVE! will share strategies, tips, and even exercises that will take you from where you are to where you want to be, with more confidence, more clarity, and more excitement and passion for what you’re doing in your business and for where you are in your love life.

Love & Money LIVE! is not just for people who are unhappy in their love life or single. It’s also for people who are happy and who just want more, or who want to make a bigger difference with what they’re doing. It’s for people who want to learn exactly what steps to take in your business to move it forward as well as perhaps with your relationships with not only your significant other, but your family, friends and even the relationship with yourself. Because the relationship with yourself is really the only one that truly matters.

I’d love to invite you to consider attending my next Love & Money LIVE! event happening April 20-22, 2020, in Sacramento California. It’s three days of really mastering all of this and more.

Like I said I’ve been running this event since 2009 and every year it gets better and better, plus every year there are new speakers that I bring in that share insight on a few key things we need to do or be as an entrepreneur. Plus, I change up the content based on what new things I’ve learned and have implemented in my life and business.

Many people come back to my events over and over and over again because they always are at a new place in their life and their business and are ready for the next steps, and that’s exactly what they get.

You can read more about it on this page, watch the video to see a little bit about what you’ll learn and experience. Plus, during the event attendees get to share what they do, they get to make easy yes offers to other attendees, and the majority of people walk out with more money in their pocket then when they arrived.

You’ll be amazed how different this event is from other business, marketing, or inspirational events are. It’s worth thousands of dollars to transform your business the way that we show you how but luckily that’s not what you have to pay!

This year I’m doing something different too, I’m giving a FREE GUEST TICKET with every ticket purchased ONLY FOR MY SUBSCRIBERS AND FRIENDS LIKE YOU!! 

So, you can bring a friend, you can bring your significant other which is a really good idea to do frankly, or you can even bring an assistant who can help you get the details organized of the moneymaking activities that you will want to add when you get home.

To get your FREE GUEST TICKET YOU MUST REGISTER by the last day of Janaury though… no exceptions. There’s a 3 month payment plan if you need it also by the way so I’m making this super easy for you. When you register I’ll contact you for your guest’s info or you can decide who that will be later even, just get yourself signed up now!

Find out more and register here now, only 60 seats total being sold including guests.

Here’s to creating and enjoying the business and life of your dreams!

Award Winning Speaker, Jumpstart Your Biz Coach

& International Best-Selling Author with 9 books

Contact me anytime!

Office Landline: 916-872-4000

Email: katrina@jumpstartyourmarketing.com


PS –  You can always Like my Facebook page here or sign up for my email newsletters here.

Lessons Learned and Wins for 2019!

Hello and happy holidays!

For those of you who have seen my Facebook this week you know it’s been a very traumatizing week for my family and I won’t lie it’s been a hard five days. If you’d like to read more about what happened, here’s the post I made. There’s an update if you scroll down in the comments as well. It’s a little too hard to continue talking about however. Thank you though for everybody who shared your thoughts, your love, and your prayers, we really appreciate it.

In the midst of all that chaos and sadness, I somehow managed to pull the energy out and launch another International best-selling book! I’m excited for the 11 other authors in the book, many of whom this was their very first book, so to come out of the gate with an international best-seller was really cool for them. And thank you all so much who bought the book and shared it out for us, we really appreciate all that you did.

Then this morning, I was invited to be on a Facebook live with the Women Speakers Association Premier Members of which I’ve been a member of for four years or more (I can’t remember now).

We were asked to share our “wins” for the year things that we wanted to celebrate and even our “lessons learned.”

What I shared wasn’t what I had planned to share, it just came out. It was all about surrounding myself with communities of people who are full of love, friendship, generosity, and integrity. After all, that’s what really drives me these days.

I thought I would share in this email today a few of those wins, celebrations, and even Lessons Learned in hopes that they can help you in some small way.

And I would encourage you to look at your own “year-at-a-glance,” and see where you thrived, excelled, exceeded your expectations, and even stretched outside your own comfort zone. Celebrate yourself, you deserve it!

So, my big wins as I see them:

  1. Launching a brand-new organization called the International Entrepreneur Network and seeing over 140 people join within the year. I wanted to start this because I feel like I’m just not helping enough entrepreneurs. I meet dozens of entrepreneurs every month from all over the world who still have no idea what they are doing when starting up or growing their business. And they are so passionate but aren’t making the money, it breaks my heart and I want to help them. I want to help everyone. That’s why I made it so stupid affordable that it’s a “no brainer” to become a member. Find out more about this and how you can benefit no matter where you are in your business: www.iEntrepreneurNetwork.com 
  2. I’ve helped 36 entrepreneurs become authors so far too, that’s super cool I think. I LOVE being an author and now I have 10 books – whoo hoo! It gets easier and easier to write or be a part of compilations the more that I do. It’s impressive too when you have one, but more than one is even that much more impressive. I love watching their faces when they light up sharing that they are now authors… and even Int’l Best-Selling authors!! Being an entrepreneur can get you in a lot more doors, book you more speaking gigs and even help you get clients! Find out how you can become an author in the Jumpstart Your _____, Vol III book coming out in 2020:  https://jumpstartyourmarketing.com/jumpstartcompilation/
  3. Consistency continues to be a BIG thing for me, it works. Being consistent with my marketing, lead generation, follow up and sales. Being consistent with my message, my actions, my investments, my networking, my boundaries. Being consistent with my beliefs, thoughts, and ability to make decisions quickly and without conviction.
  4. I really immersed myself in a new organization that I joined late last year called Polka Dot Powerhouse. I really love these ladies, they are so supportive, smart and connected. I was so active, I probably met and/or spoke at chapters with over 300-400 members total all year around the US including being an exhibitor at their Celebration conference in Boston. I’ll be back this coming year too PLUS I was chosen as one of the only 6 Diamond Trainers for 2020!! Showing up BIG (and being consistent) really does pay off. Find out more about PDP, and jump on one of the Open Houses online for free to check it out:  www.PolkaDotPowerhouse.com
  5. I got SUPER OUTSIDE my COMFORT ZONE this year and after 11 years moved my 3-day entrepreneur training event to Los Angeles in November. Now, I probably won’t do that again, not because it wasn’t successful, it was. But because my main goal is to “simplify” in my business and life and having a big event like that with lots of moving parts and “stuff” does not simplify anything, it complicates it. So, for that ONE reason, it’s easier for me and Jason (my husband and now AV guy LOL), we will continue holding the events in the greater Sacramento area moving forward. BUT LA was a good test in “trusting that it will all work out in the end” which is one of my mantras. It did. My 2020 event schedule is up now, registration for the Love & Money Live event will be open soon!


Now, for a couple lessons learned in 2019, beyond what I already shared in the wins…

  1. Put myself first. I just told this to a client today too, in fact, we created her a mantra for her 2020 theme for the year “It’s All About Me”. She’s the opposite of selfish, in fact, she’s negative selfish so she really needs this. I told her to set a timer on her phone for every four hours for the whole year. (hee hee) Hopefully she’ll do this. Then when it goes off, have her stop and ask herself: “If it’s all about me, what do I need right now?” That seems like a weird thing to do I know and that often? But for some people, they need that many reminders, they get off track with putting themselves first in so many scenarios and situations every single day – from business and clients, to loved ones to even holding themselves accountable. I’ve been focused on eating right this past year and taking out of my diet the foods that don’t make me feel good – duh, what a concept right? Sticking with good for me, yummy foods. That’s one way that I put myself first. Another is that I sleep when I need to sleep and I make it a top priority to get enough sleep. I haven’t been sick a day all year!
  2. It takes risk. This year I retired my husband from his full-time job so he could start up his own business. (I guess this is one of my WINS too!) It felt really, really good to be able to do that because he was SO unhappy. We took the risk to reduce our income to one in the household so that he could pursue his dream. Not only that but he invested big in HIS business too, entering into a mentoring program for his particular industry of voice overs. Is it harder month by month? Yes but it will only be short term. Is it scary to let something go like that for him? You bet! But he’s lived through cancer, a bad marriage, divorce and a whole host of other things just like all of us and he now knows he can refuse to settle, whether it’s in a job he dislikes or with people that aren’t supportive. It takes trust, faith, determination and a lot of belief that anything is possible. With the right supportive and encouraging people around you, you can do this too.
  3. Keep my distance from yucky people. What do I mean by yucky? The ones who when you see them or hear them, give you that sick-to-your-stomach feeling in your gut, that’s who. If that means I don’t attend some of the biggest conferences in the industry because of it then so be it. I can no longer be around fake or inauthentic people, period. It hurts my energy and it pisses me off to see them lying to unsuspecting people, and more. I can’t be around selfish people who care only about themselves or them making money off of someone without giving a crap if it’s the person’s next best step or not. I can’t be around people who ASSOCIATE with those people, period. This is part of the boundaries I’ve set for myself. And frankly if that means I make less money by not collaborating with some people then who cares. I’m here to help more people create happier lives for themselves which includes more love in their life and money in their business. If you want support around that with someone who really cares about you and isn’t trying to rape you for every dollar you’ve got then reach out and let’s chat! I’m extremely affordable for what you get, you get me, an expert in all things business and marketing! I’m like the best kept secret of the coaching world, mainly because I don’t compromise my beliefs for money or opportunity. I’m the real deal and I’ve helped thousands of people make a lot of money doing what they love.  www.AskKat.biz

That’s a lot of reflection -whew! Thanks for reading.

Here’s to creating and enjoying your happiest life ever with lots more Love & Money!!

PS –  You can always Like my Facebook page here or sign up for my email newsletters here.

katrina sawa

Katrina Sawa

The Jumpstart Your Biz Coach, Speaker &

Int’l Best-Selling Author with 10 books!





“Showing You HOW to Make a LOT More Money Doing What You Love!

Business Planning Tips for 2020

Ready for some Business Planning Tips for 2020?

What are you working on for your planning next year?

I have done a dozen or so big picture business planning meetings with my Live Big Mastermind clients so far since Thanksgiving and a handful more to go too before the end of December.  It’s that time of year!

I love, love, love doing these meetings because:

  1. First off, I get to hear how amazing they’ve done for this current year!! One client whom I just met with before writing this, literally doubled BOTH of her businesses, her private practice AND her non-profit this year!! Whoa!! That was super cool to hear. Sometimes I don’t even know where clients are at if they’re too busy to stop and tell me LOL.
  2. Secondly, I get to hear their fun ideas AND give them NEW or BIGGER ideas on things they can do and how they can tweak their business, marketing, systems, team OR how to get WAY more exposure for the coming year. 
  3. Finally, there are things we discuss, (like with my client last Tuesday) that aren’t always about business – we talk about their marriage, their health journey and even their kids and we develop plans to improve all of those too.

This video today though is of me giving business planning tips for 2020 to one of my Facebook groups… scroll down to join that, there’s more opportunity for trainings like that in the free FB group or the $7/mo International Entrepreneur Network that I run. 

The video is about a half an hour long and it’s all content, so sit down with it when you actually have the time to go through each point and make out a plan.


I LOVE what I do and I LOVE supporting and training entrepreneurs like you, new or seasoned on what you can do to jumpstart your business, marketing, websites, mindset, sales, team and even how to generate more clients through speaking, writing books, hosting events, retreats, online memberships and so much more. 

I’ve been doing this for 17 years now and I can’t even imagine doing anything else. You see, I’ve worked really hard building my own business over this time and I still continue to invest in trainings and workshops and masterminds all the time. I know how important it is to keep “honing my skills” – especially with regard to marketing and sales!

I always say you need to “stay in the conversation” to keep up with what’s going on in the marketplace… regardless of what you’re selling or what industry you’re in. 

There is no magic pill to make you an overnight success, it takes work… BUT it doesn’t have to be “hard work”!

When you LEARN WHAT TO DO AND HOW TO DO IT and then you can even delegate some of it or systematize some of it, it is a lot easier on you (the business owner), and THAT’s what I LOVE to teach you how to do!!

If you haven’t attended one of my live events yet and you’re remotely curious about what we do at these events that makes them SOOOOO DIFFERENT than other conferences and business or marketing events that you may have attended, please do so. The next one is this coming Spring… but go check the event webpage for what’s coming up and what you can attend; it might be a live event or a virtual training!

Let me help you get more clients consistently!

Come talk with me, sign up here.

Here’s the page for the other webinar I did about 2020 biz planning too… you can go watch that and other webinars for free: https://jumpstartyourmarketing.com/sacspeakerwebinars/ 

Want to learn more about the Int’l Entrepreneur Network that I talked about on this video? Go to www.iEntrepreneurNetwork.com and become a founding member today!


PS –  You can always Like my Facebook page here or sign up for my email newsletters here.

katrina sawa

Katrina Sawa

The Jumpstart Your Biz Coach, Speaker &

Int’l Best-Selling Author with 10 books!





“Showing You HOW to Make a LOT More Money Doing What You Love!

Where do you want to be 3, 5, 10 years from now?  What’s keeping you from enjoying the lifestyle you really want? Or from designing a profitable business around doing what you love?

Worry? Stress? Doubt? Money? Time? Others? Mindset?

I believe anyone can build the business of their dreams doing what they love IF they learn how to do so.

Most people however, when they set out to start up their own business, just think they can print a business card and design a quick website and have a business make them money. That’s not reality however.

The truth is, it takes time and training to be a business owner. We aren’t all born with the “how to know how to start and run a successful business” gene. We need to learn what to do and how to do it.

Take a nurse for example. If you wanted to become a nurse, you wouldn’t just walk into a hospital in some scrubs you bought for yourself and start poking people with needles right? You’d go to Nursing School for a few years to learn EXACTLY WHAT TO DO and how to do your job.

And even an attorney has to go to Law School. They can’t just walk into a courtroom and start trying a case! That would be against the law plus they’d most likely lose their case since they wouldn’t know what they’re doing right?

Yet entrepreneurs often think they can walk into their own business and start helping clients or selling their products and services without proper training. Now if you have previous sales and marketing training from another job or school, you could probably get somewhat far making money, you could. But you’ll get stuck somewhere. Most likely it will be in how to run your business efficiently and how not to be in chaos in the back end.

And for those without any or much sales and marketing training at all but maybe you know the backend systems, processes, financial end of it all, etc. you will most likely not know how to effectively sell or convert enough clients into your services in order to reach your goals.

There is so much to know when you start up your own business that it just makes sense to get help. It’s a lot faster too. Don’t fall into this trap and get stuck wasting time or money in the wrong places and not seeing results soon.

Here are 5 Simple Steps to Turning Your Ideas & Passions Into a Moneymaking Business:

#1:  Define your vision – think really BIG! (the new plan)

#2:  Choose your model (s) – do what feels right today

  • The Key to Designing Your Business Around the Kind of Lifestyle You Want to Live is…LEVERAGE
  • What can you add: membership model, group program, live event, online classes, teleclasses/webinars, ebooks and products, etc.?

#3: Basic business set up – technology, systems, team

  • Get the Help & Training You Need to Develop the Big Picture Plan for Your Business
  • Learn & Create Systems
    • Implement automated processes online for sales, follow up, communication, lead generation, etc.
  • Develop & Prewrite Templates
    • Write templates for follow up and other marketing tasks to delegate or reach more people faster
  • Duplicate & Replace Yourself
    • At home or work – hire someone to clean house or mow the lawn plus add team members

#4: Jumpstart your marketing – take massive imperfect action, implement like crazy

  •  Get in front of more people, more often and in more ways – massive marketing and lead generation is needed, more than most people think!
  •  Make it easier for people to buy – use online technology and your website as the hub of your business but also have Easy Yes Offers in person to make fast cash.
  •  Create your interactive, relationship marketing, follow up and sales system so that you can funnel more of the right prospects in at one time, not having to touch them all individually yourself right off the bat.

#5: Evolve – reflect, revise & what’s next?

For more information on how to JumpStart your small business with creative ideas and a clear plan to reach your unique target market find out how to talk with me in a complimentary Strategy Session, go fill out the questionnaire at www.AskKat.biz. Let’s plot out YOUR Big Picture Strategy now before it’s too late!

Here’s to building a business doing what you LOVE!!

katrina sawa

Katrina Sawa

The Jumpstart Your Biz Coach, Speaker &

Author of the book, Love Yourself Successful



“Showing You HOW to Make a LOT More Money Doing What You Love!”

PS: Learn HOW & WHAT to do to get your business more online marketing friendly & up to date so you can be found more and grow your business at my Jumpstart Your Biz Online Live Event on Dec 13th, 2018!   This will be a hands-on workshop where you bring your laptops, passwords and we get into your website, social sites, email marketing, shopping carts, updating them all and making it all more efficient and smooth-running and more!

Registration is now open: Go to:  www.jumpstartyourbizonline.com to get more details and register NOW!


Rebecca Barnes-Hogg! Is a Small Business Hiring Expert! We all know that hiring the right people is CRITICAL to success. Yet only a very few entrepreneurs and small businesses were good at hiring. Companies are settling for average employees because they don’t think they can find BETTER and feel they can’t compete with big corporations for the talented people they need. They make BAD hiring decisions because they are in pain and settle for the first available person they find WITHOUT taking the time to understand how that person will fit in with their vision, mission and values. One size DOES NOT fit all and a cookie cutter approach to hiring just doesn’t work…

Rebecca’s personalized approach connects businesses with the talented people they need to take their business to the next level! She takes the time to listen and understand YOUR UNIQUE NEEDS. She takes the pain out of the hiring process in a fun and down-to-earth way. She gives you greater confidence in your hiring decisions, less stress managing your team, and a bigger profit. She is definitely ON A MISSION to make sure no business is held back because they can’t find the right people.

Visit her website at www.yoloinsights.com to learn more about how you can save money by hiring the right people.

You may have received some training and researched proper interviewing techniques. You know all about how to ask legal questions and how to stay away from the illegal questions. Putting that knowledge into practice is when the fear grips you. “How will I know which candidate is the right choice?” This stuff is hard! Every candidate has researched the “correct” answer to the standard interview questions.

Below are Rebecca Barnes-Hogg’s favorite three (works EVERY time) modified versions of standard questions that will determine the right fit and the right choice for your business:

1. Instead of “What are your weaknesses?” ask “Could you tell me about a time you lacked the knowledge or skill to complete a task?” What you really need to know is how a candidate responds to change, faces challenges, approaches learning opportunities, and if they can problem solve. You won’t get that when you ask about weaknesses.

2. Instead of “How do you stay motivated?” ask “Could you tell me about a time you had to do something you
didn’t want to do?” This question tells you how a candidate deals with adversity, what happens when things that do not come easily for them, how they work with others, as well as what motivates them. The standard answers won’t tell you anything useful about the candidate’s attitude or behavior.

3. Instead of “What are your strengths?” ask “Could you describe for me your greatest accomplishment or the thing of which you are most proud?” The answer to this question will give you insights into whether the candidate is collaborative, if they take personal responsibility for the quality of their work, how they solve problems, and what happens when they face obstacles. The standard answers won’t allow you to differentiate candidates.

These questions are experiential rather than hypothetical. How a candidate answers provides insights into their thinking and feelings. Not only do you want to know about their behavior, but you also need to know what prompted the behavior. These questions give you a TRUE picture of how candidates have performed in specific situations. Your goal is to make sure that the candidate fits your company. Remember: You cannot train for personality or fit so don’t put yourself or the candidate through that pain.

NOW IT’S YOUR TURN!!! What other questions would you add to this list? Please share them with Rebecca via e-mail at insights@yoloinsight.com.

I host my own Blog Talk Radio show called JumpStart Your Business NOW! on Blog Talk Radio
from 11:00 – 11:30 am (PST) / 1:00 pm (EST) every Tuesday
.  If you want to call into the show and ask a question just dial (347) 843-4152.

Upcoming Show Information:

Christine Gallagher is founder of ShesGotClients.com, a company dedicated to teaching women entrepreneurs how to use relationship marketing and online strategies to attract raving fans, enroll more clients, and enjoy more income in their business, all while sharing their gifts in a much bigger way. After applying Christine’s proven marketing methods, which she teaches via her Impact Academy coaching programs, her clients typically experience a significant increase in traffic, subscribers, clients, and joint venture opportunities.

Continue Reading…

I host my own Blog Talk Radio show called JumpStart Your Business NOW! on Blog Talk Radio
from 11:00 – 11:30 am (PST) / 1:00 pm (EST) every Tuesday
.  If you want to call into the show and ask a question just dial (347) 843-4152.

Upcoming Show Information:

HerdWise CEO Kathy Taylor is a leadership coach, speaker and an award winning entrepreneur. She empowers her clients to activate their Inner GPS to become the leader that others want to follow.

She serves on the board of NAWBO/DFW and is also a Director in the Public Speakers Association.

She has spoken at TEDx and is co-author of the forthcoming book Dare to be a Difference Maker. Visit her online at www.HerdWise.net

Continue Reading…

I host my own Blog Talk Radio show called JumpStart Your Business NOW! on Blog Talk Radio
from 11:00 – 11:30 am (PST) / 1:00 pm (EST) every Tuesday
.  If you want to call into the show and ask a question just dial (347) 843-4152.

Upcoming Show Information:

We’re half way through this year and if you’re not half way through to your goals in revenue or otherwise for your business then you definitely want to listen in this week as Katrina Sawa shares how to Jumpstart Your Business Fast! On this episode, Katrina will share how to look at your business from the big picture and big vision of what you want to create and where you want to be all the way down to the nitty gritty details of HOW to get you there. She will cover things to help you be more productive, get support from others outsourcing tasks you may be weak in plus she shares some key marketing strategies on things you can do for free or low cost to jumpstart your business now.
Listen in live or via podcast on iTunes – rate the show there too and leave a comment on the blog at https://jumpstartyourmarketing.com/blog-2/.

Continue Reading…

I host my own Blog Talk Radio show called JumpStart Your Business NOW! on Blog Talk Radio
from 11:00 – 11:30 am (PST) / 1:00 pm (EST) every Tuesday
.  If you want to call into the show and ask a question just dial (347) 843-4152.

Upcoming Show Information:

Coach, Speaker, Author, Metaphysician Harriet Tubman Wright, MS, MA of The Wright Resort, A BodyMindSpirit Wellness Center has empowered mature women entrepreneurs, managers and educators spiritually and financially, using her Signature Success System of holistic health practices, expressive arts and sacred ritual to help them unleash their true essence, unique brilliance and innate creativity to become vibrant prosperous leaders, transforming people and the planet.

Her popular book Releasing Stress, Creating Serenity, A BodyMindSpirit Self-Care Primer for Busy Women provides tools, strategies and practices that support you to restore BodyMindSpirit alignment and balance, and cultivate a home and workplace environment to maintain optimal health and well-being. Learn more about how Harriet and The Wright Resort can empower you to enrich your life at: www.thewrightresort.com



Continue Reading…

I host my own Blog Talk Radio show called JumpStart Your Business NOW! on Blog Talk Radio
from 11:00 – 11:30 am (PST) / 1:00 pm (EST) every Tuesday
.  If you want to call into the show and ask a question just dial (347) 843-4152.

Upcoming Show Information:

Yvonne A Jones is an Online Marketing Strategist & Small Business Mentor who is passionate about delivering excellent client care and customer experience.  She believes that rather than focusing on customer service, businesses should focus on making every contact with their clients and customers an enjoyable experience. She was recognized in 2012 by GetApp.com as “One of the Top 10 Most Influential Customer Service Experts to Follow.” In July 2013, she was listed on HuffingtonPost.com as one of “The Top 100 Most Social CustServ Pros on Twitter.” Her clients call her “The Queen of Business Breakthroughs.” Visit her webiste at http://yvonneajones.com/.

Continue Reading…